Book Any Van Ltd
Effective Date: 12-09-2025
1. Introduction
Book Any Van Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website www.bookanyvan.co.uk, our mobile app, or our services.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.
2. Information We Collect
We may collect and process the following types of personal data:
a) Information you provide directly:
Name, email address, phone number, and postal address
Payment details (processed securely through third-party providers)
Booking details (pick-up and drop-off addresses, service type, date & time)
Account registration details (username, password)
Driver applications (driving licence, insurance documents, vehicle details, proof of identity)
b) Information collected automatically:
Device and browser information
IP address and geolocation
Cookies and tracking technologies (see Section 8)
Usage data (pages visited, time spent, app activity)
c) Information from third parties:
Payment processors (e.g. Stripe, Klarna, Clearpay)
Identity verification services
Marketing platforms (if you opt-in to promotions)
3. How We Use Your Information
We use your personal data for the following purposes:
To provide and manage bookings, removals, and courier services
To verify driver identity, eligibility, and compliance
To process payments, deposits, and refunds
To send booking confirmations, service updates, and customer support responses
To improve our website, app, and customer experience for marketing purposes (if you consent)
To comply with legal, regulatory, or contractual obligations
4. Legal Basis for Procession
We rely on the following legal bases for processing your data:
Contract – processing necessary to provide the services you request
Consent – where you agree to receive marketing communications
Legal obligation – to comply with UK law (e.g., HMRC reporting)
Legitimate interests – improving services, fraud prevention, ensuring safety
5. Sharing Your Information
We do not sell your personal data. However, we may share your data with:
Drivers and subcontractors (only the necessary booking information)
Payment processors (e.g., Stripe, Klarna, Clearpay, PayPal)
IT service providers, hosting companies, and analytics platforms
Legal and regulatory authorities (when required)
Business partners, in case of mergers or acquisitions
6. Data Retention
Customer booking data: 6 years (for tax and legal compliance)
Driver records: duration of engagement + 6 years
Marketing data: until you unsubscribe or withdraw consent
Payment data: stored securely by third-party processors only
7. Security
We use appropriate technical and organisational measures to safeguard your personal data, including:
SSL encryption for website and app communications
Restricted access to personal data on a need-to-know basis
Secure third-party payment processing
Regular security monitoring and compliance check.
8. Cookies & Tracking Technologies
Our website and app use cookies to:
Improve user experience
Enable booking functionality
Analyse site traffic and performance
Deliver personalised ads (if consented)
You can manage cookie preferences through your browser settings.
9. Your Rights
Under UK GDPR, you have the right to:
Access your personal data (Subject Access Request)
Rectify incorrect or incomplete data
Request deletion of your data (“Right to be Forgotten”)
Restrict or object to processing
Port your data to another provider
Withdraw consent at any time (for marketing or cookies)
Requests can be made by contacting us at privacy@bookanyvan.co.uk.
10. International Data Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions).
11. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal data from minors.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.
13. Contact Us
For questions, requests, or complaints regarding this Privacy Policy, please contact:
Book Any Van Ltd
Flat 7, 200a St George’s Road,
Bolton, BL1 2PH, United Kingdom
Enquiries@bookanyvan.co.uk
0161 543 5919