Frequently Asked Questions

On our homepage, simply enter the From and To postcodes and click “Get Instant Quote & Book Now”. You will then be asked to add details about the pickup and drop-off locations, such as property type, house number, number of flights of stairs, whether an elevator is available, and if a stop point is required. After that, you can list the items you want to move, choose the right van size, and select whether you will need just the driver to assist or additional helpers. Finally, pick your preferred date and time, enter your contact information, and confirm the booking with a secure online payment. Once completed, you will receive a confirmation email with all the details of your move.
If you need any help with your booking, please contact our support team by email at support@bookanyvan.co.uk or by phone on (+44) 161 5435 919. Additionally, you can use the live chat available on our website for assistance.

Yes, we work with individuals and businesses, including office relocations and regular deliveries.

Yes, Book Any Van operates across the UK, connecting you with vetted drivers near you.

We provide a variety of van sizes, from small vans for single items to large vans for full house moves.

Yes, you can book additional helpers when arranging your Job via the platform.

Yes, but international moves may incur extra charges. Contact our support team in advance for a custom quote.

You can make changes to your booking online free of charge until 23:59 on the day before your move. Cancellations made more than 24 hours before the scheduled pick-up time will receive a full refund. Cancellations made less than 24 hours before the scheduled move time are non-refundable. However, you may request to reschedule to a new date and time instead.
If you need any assistance, please contact our support team.

If the van provided is too small, contact our support team immediately. Additional charges may apply if the van size needs to be changed or extra trips are required.

Usually, yes. Most vans have one passenger seat, but confirm with your driver before the trip.

Yes, customers are responsible for packing all items safely before the date of their Job so they can be transported without damage or injury, as stated in our Customer Terms and Conditions. If you’re unsure how to pack something correctly, you can find video guides and articles online or on our social media channels, or email us at support@bookanyvan.co.uk for advice.

Any furniture or items that require disassembly must be prepared before the driver arrives. Flat pack furniture should not be disassembled unless you are able to do so safely.

Clearly mark fragile items and pack them securely to prevent damage during the move. Drivers photograph items before and after the move for evidence.

Drivers may refuse to transport pets or certain animals for safety and insurance reasons. Inform our support team in advance if pets are involved.

No, illegal items or hazardous materials (chemicals, flammable items, etc.) cannot be transported. Drivers are instructed to refuse such items if presented.

No, our drivers handle all loading and placement so you don’t have to lift a finger, and you can request additional helpers if needed.

Yes, we provide regular updates and estimated arrival times, and your driver will coordinate with you for smooth delivery.

Many customers praise our speed, with some deliveries arriving even faster than expected.

Delays are rare, but if they occur, we communicate proactively to keep you informed and ensure your peace of mind.

Ensure the driver has safe and clear access to pick-up and drop-off points. Provide parking permits, access codes, or lift instructions if required. If items cannot be collected or delivered due to access issues, extra charges or rescheduling may apply.

Yes, our drivers are hardworking, courteous, and prioritize safety. They are regularly reviewed to maintain service standards.

Yes, many reviews mention that our service is not only high-quality, but fast and affordable.

Payments must be made through the Book Any Van platform. No direct payments to the driver are allowed.

Fees like parking, congestion zones, ferries, or overseas travel may be added if incurred. Extra fees are always communicated and charged via the platform; direct payments to the driver are not allowed.

Refunds are only available in certain circumstances, such as significant delays or service issues. To request a refund, you must contact our support team within within 24 hours and provide any required proof of the problem. Our team will review your case and advise on eligibility.

Customers and drivers must report to support within 24 hours with photographic evidence if available. Liability is limited to the charges paid for the relevant Job.

We always aim to deliver your items on time. However, delays can sometimes occur due to traffic, weather, road closures, or other circumstances beyond our reasonable control. In such cases, we will keep you updated and do our best to minimise any disruption. Please note that Book Any Van cannot accept responsibility for delays caused by factors outside our control.

Delays are rare, but if they happen, we’ll keep you updated and provide compensation where appropriate.

Feedback can be sent via email, website review, or to support team.

Complaints are handled according to the Dispute Resolution Policy in our Terms & Conditions. Submit enquiries within 24 hours and provide all requested information.

Book Any Van processes customer and driver data in accordance with UK GDPR, the Data Protection Act 2018, and its Privacy Policy available on our website. Data is used only for managing bookings, payments, disputes, and customer support.